Covid Response

Stay Safe

Updated 16th December 2021

Our Commitment to you

We realise that for many people there are concerns about staying at a hotel in the current climate, but please be assured that our main objective is your wellbeing and to provide you with a safe environment where you can rest, renew and restore.

With this in mind, much thought and consideration has been given to instilling best practices and protocols when we open our doors.  Working alongside current governmental guidelines we invite you to read about all of the preparations and procedures that we have implemented below. If the information does not answer your questions or concerns, then please speak with us directly on Tel: 01604 698005 or email reception@thefalcon-castleashby.com.

With only 21 bedrooms, The Falcon is set within the restorative landscape of Castle Ashby Estate with its 10,500 acres of open countryside – a true haven for those in need of space, calm, rest and renewal.

Our team look forward to welcoming you to The Falcon, Castle Ashby.

Travel safe and stay well.

Our Approach

In response to the COVID-19 pandemic we will implement practices and processes based on the guidance we have received from HM Government, Public Health England and supported by industry specific advice from UK Hospitality.

We can confirm that we will comply with the government’s ‘COVID-19 Secure’ guidance on managing the risk of COVID-19 in the workplace. Due to the constantly changing nature of this guidance and advice, our internal operating practices and protocols will be continuously reviewed and immediately updated. The information detailed below may therefore change without notice.

As we are managing a Public Health issue, we expect the full support and co-operation of all of our guests, our team and our business partners. Only through our collective efforts can we successfully combat the spread of COVID-19 and keep each other safe and healthy.

Our Team & Guests

Our Team

  • Lateral flow tests will be taken daily by all members of the team before entering the hotel
  • All members of the team will be required to wash their hands (or use hand sanitiser) every 20 minutes
  • If a member of the team feels unwell, he/she/they will be required to stay at home and official guidance on self-isolating will be followed
  • All members of the team will be required to wear PPE as appropriate
  • The team will follow a policy of no physical contact and observe the 2-metre distance rule from guests and colleagues as much as possible, as recommended by the government
  • Team members will follow the company’s COVID-19 Secure operating procedures
  • We will stagger our team’s shifts and days of service and will reduce the total staff count where possible
  • We will implement a standard that our teams will not be assigned to complete any tasks with more than two team members assigned unless they are working outside
  • Our team will receive ongoing training
  • Our team will have a “no contact” protocol – including handshakes

Our Guests

If in the unfortunate case, you have any COVID-19 symptoms such as fever, cough, shortness of breath, or loss of taste and smell, we ask that you contact us, and allow us to reschedule your stay. It is important to note, that for the safety of our guests and the safety of our team, that any guests displaying symptoms consistent with COVID-19 will be requested to seek medical attention. Should you be advised to self-isolate, we will request that you check out immediately and return home. If you are on a pre-paid rate, you will be refunded the balance of your stay.

PLEASE ADHERE TO THE FOLLOWING GUIDELINES:
  • Please complete your Guest Health Questionnaire 24 hours in advance of joining us. If we do not receive this back in advance of your stay, you may be refused entry
  • Your car will not be valet parked so you will be required to park your car yourself and make your way to the hotel entrance
  • We ask that everyone respects the 2m social distancing guidance
  • Hand sanitisers are placed throughout the hotel. Please use them frequently
  • Please use your bedroom toilet rather than toilets in public areas where possible
  • Please wash your hands when returning to your bedroom
  • Cash will not be accepted, unless arranged by prior agreement, credit card details will be required prior to arrival to ensure contactless payment
  • And finally, please treat our team and your fellow guests with kindness and respect; this is a difficult time for all of us

Our Hotel

  • Social distancing measures will be in place in all common areas
  • Signage will be displayed in all common areas to reinforce social distancing message
  • Enhanced cleaning programme in public areas with an increased frequency in disinfection of high touch areas
  • Hand sanitising stations will be provided at every doorway/key public area (reception area, restaurant, bars and toilets)
  • We have flexible terms and conditions for all individual bookings whereby you can cancel 48 hours prior to arrival for a full refund. For group and event bookings please speak directly to the hotel, our terms remain the same
  • Due to the COVID-19 restrictions currently in place, some of our activities, services and facilities are unfortunately limited or not available
  • The General Manager is responsible for all aspects of our ‘COVID-19 Secure’ operating plan. You can contact the Duty Manager at any time prior to, and during your stay, should you have concerns related to this or any other matter

Food & Beverage

  • The highest food safety standards will be maintained
  • Our restaurant and bars will be open with reduced hours of service and tables are limited to parties of six or less
  • The hotel and restaurant are closed on Monday and Tuesdays
  • We will reduce the number of tables in the dining rooms and lounge
  • We have established strict table/chair sanitisation procedures between guest seating periods
  • Salt and pepper shakers will be removed and available on request. They will be sanitised after each use
  • We will not offer a continental breakfast buffet. Breakfast will be available from an a la carte menu
  • Room service will be temporary suspended
  • We will not accept cash payments unless arranged by prior agreement
  • We will use batched cocktails/ingredients where possible to limit the handling of products

Guest Experience, The Stables Yoga Studio & Activities

Guest Services

  • Our check in and out procedure will have limited contact with team members – full details to be confirmed
  • Luggage handling will be modified to promote the safety of our guests and team members
  • Guest laundry service will be suspended until further notice
  • Games, puzzles, bikes, etc. will be arranged in advance to assure sanitisation between use
  • Please adhere to social distancing regulations with walks, cycling and visits to Castle Ashby Gardens
  • Our LA-EVA amenity bottles in bedrooms will be thoroughly disinfected after each guest stay
  • Minibar items will be removed from rooms. Items will be available upon request
  • We will clean your bedroom with extra care and sanitise it accordingly. We are aware of high contamination points (telephones, TV remote controls, door handles etc)

The Stables – Yoga Studio

  • Please complete your Guest Health Questionnaire 24 hours in advance of joining us. If we do not receive this back in advance of your practice, you may be refused entry
  • The yoga studio will be available to residents and pre-booked non-residents only. A validation method will be in place
  • Hand sanitising stations will be in place at the entrances of the yoga studio
  • Signage and a procedure will be in place to ensure social distancing is followed
  • We will only offer bottled water
  • We will remove all reading material
  • Hand towels will be available upon request
  • Class sizes will be reduced
  • The studio and toilet facilities will be disinfected by electrostatic sanitation after each practice

Open Water Swimming (weather permitting)

  • Please complete your Guest Health Questionnaire 24 hours in advance of joining us. If we do not receive this back in advance of your swim, you may be refused participation
  • Please ensure social distancing is adhered to when walking to and from the swimming lake
  • A hand sanitising station will be in place at the changing cubicle near the swimming lake
  • Please bring a bathroom towel and a bathrobe (request item from housekeeping) with you
  • A maximum of 10 guests will be able to partake in the activity

Our Business Partners

  • We will be receiving visitors and contractors to site by appointment in advance only
  • You will be asked to complete a pre arrival health questionnaire and return it 24 hours prior to arrival
  • Access to back of house areas is restricted to hotel team members only. No guest tours or contractor use of welfare facilities are permitted